Payment |
Payment & Cancellation Policy
Please read the following information carefully before placing your booking. If you have any questions, our team is available to assist you at any stage.
Step 1 — Confirm Your Tour Before Payment
Before making any payment, please confirm the date, time and availability of your tour directly with our manager:
- Phone / WhatsApp / Viber / Telegram: +380 96 370 33 83
- Email: kyivtrip.com.ua@gmail.com
We will confirm your booking in writing once the date and details have been agreed.
Payment Methods
- Cash — paid directly to your guide at the start of the tour
- Bank transfer — to the company's UAH or foreign currency account
- PrivatBank or Monobank card — details provided by the manager at the time of booking
Depending on the tour type and booking conditions, Kyivtrip reserves the right to require an advance payment of 50% or 100% at the time of booking. This will be confirmed by the manager when arranging your tour.
Cancellation Policy
- More than 72 hours before the tour: full refund, no charge
- Less than 24 hours before the tour: cancellation fee of 100% of the tour price applies
- No-show on the day: the full tour price is charged
If you need to reschedule rather than cancel, please contact us as early as possible — we will do our best to find a suitable alternative date at no extra charge.
For any questions regarding payment or cancellations, please contact us via our Contacts page or use the booking form.